Kring Kring Kring: Berbicara Menggunakan Bahasa Inggris di Telefon

Berbicara Menggunakan Bahasa Inggris di Telefon 

Hello, how can I help you? pernah mendengar kalimat itu kalau kamu menelfon hotel untuk reservasi, atau "What would you like to order?" saat kamu lagi lapar dan memutuskan untuk menelfon restoran favorite dan memesan makanan?... gimana ya cara bertelefon yang benar menggunakan bahasa Inggris? Yuk simak penjelasan berikut supaya kamu lebih cas cis cus saat bertelefon!

Memesan Makanan:

1. Menelpon Restoran:

• Andi: Hello, this is Andi. I would like to make a reservation for two at 7 PM tonight.

• Restoran Staff: Certainly, Andi. Your name and contact number, please?

• Andi: It's Andi, and my number is 555-1234.

2. Membuat Pesanan:

• Andi: Hi, I'd like to place an order for delivery.

• Restoran Staff: Of course, what would you like to order?

• Andi: I'd like a Margherita pizza and a Caesar salad, please.

Komplen:

1. Menelpon Layanan Pelanggan:

• Rika: Good afternoon, this is Rika. I recently purchased a product, and there seems to be an issue.

• Customer Service: I'm sorry to hear that, Rika. Can you please provide more details about the issue?

2. Mengemukakan Keluhan:

• Rika: The product I received is damaged, and some parts are missing.

• Customer Service: I apologize for the inconvenience, Rika. We will arrange for a replacement to be sent to you immediately.

Reservasi:

1. Reservasi Hotel:

• Eva: Hi, I would like to make a reservation for a double room from the 15th to the 18th of this month.

• Hotel Receptionist: Certainly, Eva. Can I have your name and a contact number, please?

• Eva: It's Eva, and my number is 555-5678.

2. Pertanyaan Tambahan:

• Eva: Are there any amenities included in the room, such as Wi-Fi or breakfast?

• Hotel Receptionist: Yes, Wi-Fi is complimentary, and breakfast is included in your stay.

Informasi Pekerjaan:

1. Menelpon Perusahaan:

• Dewi: Hello, I'm Dewi. I recently applied for a position at your company and would like to inquire about the status of my application.

• HR Representative: Hi Dewi. Can you please provide your full name and the position you applied for?

• Dewi: It's Dewi, and I applied for the Marketing Assistant position.

2. Menanyakan Detail Pekerjaan:

• Dewi: Could you provide more information about the responsibilities and requirements for the Marketing Assistant role?

• HR Representative: Certainly, Dewi. The main responsibilities include managing social media accounts, creating marketing materials, and assisting with promotional campaigns. The requirements include a bachelor's degree in Marketing and proficiency in Adobe Creative Suite.

Tips untuk Telepon Formal dalam Bahasa Inggris:

• Menjaga Kesopanan:

• Gunakan kata-kata sopan seperti "please" dan "thank you" untuk menunjukkan sikap yang sopan.

• Hindari penggunaan kata-kata kasar atau informal selama percakapan.

• Menggunakan Bahasa yang Jelas dan Sistematis:

• Sampaikan informasi dengan jelas dan sistematis agar pihak lain dapat mengerti dengan mudah.

• Hindari menggunakan singkatan atau jargon yang mungkin tidak dimengerti oleh semua orang.

• Mendengarkan Aktif:

• Dengarkan pertanyaan atau informasi dengan seksama sebelum memberikan respons.

• Jangan ragu untuk meminta klarifikasi jika ada sesuatu yang tidak dimengerti.

• Menghindari Gangguan:

• Pilih tempat yang tenang untuk menelepon dan pastikan sinyal telepon yang baik untuk menghindari gangguan.

• Hindari multitasking saat berbicara untuk memberikan perhatian penuh pada percakapan.

• Mengakhiri Percakapan dengan Kesan Positif:

• Selalu akhiri percakapan dengan kata-kata yang sopan, seperti "Thank you for your time" atau "I appreciate your assistance."

• Pastikan untuk mengucapkan selamat tinggal sebelum mengakhiri panggilan.

so, sudah siap memulai panggilan kamu sendiri? kamu bisa praktek speaking dengan menggunakan dialog berikut:

Customer: Hello, is this restaurant X?

Waiter: Yes, this is restaurant X. How can I assist you?

Customer: I would like to order some food for delivery to my home.

Waiter: Of course, please tell me what you would like to order.

Customer: Alright, I'd like to order one serving of fried rice, one serving of fried noodles, and one serving of fried chicken.

Waiter: Okay, fried rice, fried noodles, and fried chicken. Is there anything else you'd like to order?

Customer: Yes, I'd also like to order two servings of chicken satay and one serving of stir-fried water spinach.

Waiter: Two servings of chicken satay and one serving of stir-fried water spinach. Is that all?

Customer: Yes, that's all. What's the total?

Waiter: The total will be Rp 150,000,-, including delivery. What's your delivery address?

Customer: The address is Jalan Raya Merdeka No. 10, South Jakarta.

Waiter: Alright, Jalan Raya Merdeka No. 10, South Jakarta. Your order will be delivered shortly. Any special instructions for the delivery?

Customer: No, thank you.

Waiter: Alright, we'll process your order right away. Thank you for your order.

Customer: Thank you very much. Good night.

Waiter: Good night.

Subscribe to receive free email updates: